RETURN POLICY DEFECTIVE BINDING, MISSING OR DUPLICATE PAGES: It is a printing fact-of-life that occasionally an imperfect book slips into circulation. Unfortunately, about 10% of the first printing (1995) of Holistic Midwifery contained books with bad bindings as well as misplaced, blank or missing pages. Some books had all of these problems. A very few of the revised edition of Holistic Midwifery and one or two copies of Diagnostic Tests have turned up defective as well. Because of the way reference books are used, some midwives have had a book for a while, but not noted page defects until they went to look something up, only to discover that the page wasn't there. Whatever the difficulty, please rest assured that we will exchange your defective item for a new one. Any defects should be reported as soon as they are noted. Truly defective bindings will start to be apparent soon after purchase. However, any book, especially those that are soft cover, if used heavily enough, will eventually show wear and start to fall apart. Therefore, please report only those binding problems that you believe to be true defects in material or workmanship, not those produced by heavy, long-term use. TROUBLESHOOTING POSSIBLY DEFECTIVE DVDs: Defective DVDs may turn up on occasion. BEFORE PURCHASE, please be sure your audio/visual hardware meets the minimum criteria for running the DVD. If it won't play on your computer, try a DVD player hooked up to a TV. If you have purchased a DVD and you discover you cannot play it on the equipment you have (because the equipment is too old) you may return the DVD for a full refund IF it is postmarked by the 10th day after you receive it. If you have waited too long, I suggest that you update your equipment, sell it to another student or practicing midwife or take it around to friends' houses until you find someone who has a system that can play it. SHOULD I RETURN DEFECTIVE PRINTED ITEMS? As a general policy, please do not send me your defective printed items unless it is newly in print, in that case contact me for instructions first. Replacement of printed items is on the honor system. Returning heavy books costs you money and I must find a way to dispose of the books, since my printer, once they are aware of the problem, does not require repeated samples to inspect for defects if the book has been in print for a while. TO EXCHANGE A DEFECTIVE PRINTED ITEM: If you are returning Holistic Midwifery, Volume I, check the lower left hand corner of the back cover. Is there a bar code there? Please let me know if there is (the lack of a bar code indicates that this is the first printing of Holistic Midwifery). Send me your name, shipping address, title, bar code status of Holistic Midwifery, and phone number to receive a replacement. Home | Holistic Midwifery vol. 1 | Holistic Midwifery vol. 2 | DX Tests Healing Passage | Anatomy DVD | Contact Us | Ordering Information | Resources